Shipping policy

Please allow 3-5 business days for order processing before shipment date.

Orders are shipped from Auckland, New Zealand

Orders are generally shipped through NZ Post in order to offer low-cost shipping rates, along with most economical shipping packaging.

We currently only offer_____ at carrier's rate upon checkout as our only international shipping option. Please consider order processing time.

Please expect to pay CUSTOMS DUTIES only to be determined by the corresponding parcel upon country's point of entry in addition to customer's completed order payment. All additional taxes and customs duties charges are the responsibility of customer, and they are not included in the cost of the order or shipping charge. Please consult your local customs office/website for more information.

lllbear is not responsible for additional customs duties or taxes applied by country's point of entry.

International orders may be returned under Return Policy at customer’s own shipping expense, however items may not be exchanged.

lllbear is not responsible for lost, stolen, and/or damaged shipment packages. Please refer to shipping carrier’s confirmation email for these inquiries.

lllbear is not responsible for incorrect or incomplete shipping address entered by customer.

Shipping address must match billing address or a credit card’s registered address. Please contact your credit card company for these arrangements.

lllbear is not responsible for any shipping delays by carrier.

Shipping fees are non-refundable. Customer may incur re-delivery fee.