Shipping policy

All orders are dispatched within 3-8 business days of purchase.

Orders are shipped from New Zealand. Once your order has shipped, you will receive a tracking link via email.

New Zealand

Courier delivery typically takes 2-4 business days once dispatched.

Please allow an extra 1-2 days for rural delivery.

Australia

International delivery to Australia typically takes 3-10 business days once dispatched.

 International orders may be subject to local customs duties, taxes, or import fees upon arrival. The recipient is responsible for paying these fees.

 

We are not responsible for transit delays caused by customs clearance holds or incorrect addresses provided at checkout.

If your package is lost or arrives damaged in transit, please contact us at lllbear.web@gmail.com so we can open an investigation with the carrier and arrange a remedy.

Please allow 3-5 days for our reply.