Refund policy

We do not accept returns or refunds for change of mind purchases.

Size Exchanges

The only exception to the no-returns rule.

Size exchanges must be initiated within 7 DAYS of the original order's delivery date according to shipping carrier's records.

Merchandise must be in unused, unworn, unwashed resellable condition with all tags and labels attached to product.

Customer is responsible for shipping and packaging costs.

Faulty Items

Under the New Zealand Consumer Guarantees Act, customer is entitled to a remedy if product fails to meet quality guarantees.

For minor faults, we are entitled to choose the remedy. Items will be issued via store credit.

For major faults, customer has the legal right to choose a full cash refund to original payment method, a replacement, or store credit.

Please note that the CGA does not cover damage caused by misuse, accidents, normal wear and tear, or failure to follow the garment’s care label instructions.

 

To initiate exchange, change, or return, please email lllbear.web@gmail.com with your order number and clear photographic or video evidence of the defect.

Please allow 3-5 days for our reply.